Last updated: 2026
We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your phone number and other personal information, specifically in relation to text messaging. At Healing Cornerstone Counseling & Wellness, we understand that seeking therapy is a deeply personal decision, and we want you to feel confident that your information is handled with the same care, respect, and confidentiality that you receive in session. This policy applies to all interactions with our practice, including phone calls, text messages, emails, and our secure client portal.
When you engage with our services, we may collect the following types of personal information:
We use your phone number and email address primarily for the following purposes:
Opt-In Requirement: We will only send text messages to your phone number if you have expressly provided consent for this purpose. You have the option to opt-in to receive text messages related to appointment management and other service-related communications.
Text Message Content: Text messages will be limited to appointment confirmations, rescheduling information, and important links related to your counseling services. We will not use your phone number for unsolicited marketing or other purposes not directly related to our services.
Opt-Out Option: If you prefer not to receive text messages from us, you may opt-out at any time by notifying us through email: info@healingcornerstonecounseling.com
As current or prospective customer you understand that you can text us STOP at any time to opt out of receiving SMS text messages from us. You can text us HELP at any time to receive help.
Your mobile information will not be shared with any third parties/affiliates for marketing/promotional purposes. All policies are followed as per CTIA guidelines 5.2.1. At any time if you want your information to be removed, you can contact us via our email address or regular mail.
We implement industry-standard security measures to protect your phone number and other personal information from unauthorized access, use, or disclosure. This includes secure storage of records within our HIPAA-compliant client portal, restricted access limited to authorized personnel, and encrypted communication channels for sensitive information.
Our clinical systems are access-controlled, meaning only the clinicians and administrative staff directly involved in your care can view your records. We regularly review our security practices and update them to keep pace with evolving standards. While no method of transmission or electronic storage is completely secure, we work diligently to safeguard your information using the safeguards available to us.
We retain your phone number and associated information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Clinical records are maintained in accordance with Texas licensing board requirements and professional ethical standards.
After your care with us concludes, your records are retained for the period required by Texas law and the ethical guidelines of our licensing boards. Once that period has passed, records are securely destroyed. If you have questions about how long a specific type of information is kept, please contact us and we will be glad to provide details.
You have the right to access your mental health records.
To request a copy of your records, please:
Email requests to: info@healingcornerstonecounseling.com
If you have questions about your records request, our administrative team is happy to assist you.
All clinicians at Healing Cornerstone Counseling & Wellness are licensed mental health professionals in the state of Texas and are regulated by the appropriate licensing boards. BHEC oversees licensing and regulation for LPCs, LMFTs, LCSWs, and psychologists in Texas.
If you would like to contact the licensing or disciplinary authority for a provider, you may reach:
Texas Behavioral Health Executive Council (BHEC)
https://bhec.texas.gov
Ph: (512) 305-7700
If you have a concern about your care, we encourage you to discuss it directly with us whenever possible so we can address it promptly and respectfully. You may do so at info@healingcornerstonecounseling.com
However, you also have the right to file a formal complaint. You may file a complaint with the appropriate state licensing authority through the Texas Behavioral Health Executive Council (BHEC):
File a complaint online:
https://bhec.texas.gov/discipline-and-complaints/
You may also submit a consumer complaint to the Texas Attorney General's Office:
Texas Attorney General — Consumer Protection Division
https://www.texasattorneygeneral.gov/consumer-protection
Complaints may be submitted confidentially and without fear of retaliation.
Healing Cornerstone Counseling & Wellness is committed to:
If you have questions about this information or need assistance, please contact us at: info@healingcornerstonecounseling.com
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website with an updated effective date.
We encourage you to review this page periodically to stay informed about how we protect your information. Continued use of our services after any changes are posted constitutes your acknowledgment and acceptance of the updated policy.
If you have any questions about this Privacy Policy or our use of your phone number, please contact us at:
Warm Regards,
Tiffanie Duong, LPC Associate
7550 W Interstate 10 Frontage Rd Unit #800
San Antonio, TX 78229